Shipping Policy

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During new product releases, major promotions, holidays, or periods of unusually high order volume, processing times may be longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. Shipping Methods & Delivery Times

We offer shipping options based on the destination, package size, weight, and available carriers.

Available shipping methods and shipping costs will be displayed at checkout before you complete your purchase.

Shipping services may include UPS and other local or international delivery providers, depending on the destination and service availability.

Please note that carrier transit times are estimates and are not guaranteed. Delivery times may be affected by weather, holidays, carrier delays, customs processing, or other circumstances beyond our control.

3. International Shipping

International shipping availability varies by destination.

If international shipping is available for your location, the applicable shipping options and costs will be shown at checkout.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs clearance may also affect delivery times.

4. Delivery Issues

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that your package is delayed, please contact us at lai@mapletcg.com and we will assist you in contacting the carrier where appropriate.

If a package is marked as delivered but you have not received it, please contact us as soon as possible so that we can assist with the carrier's investigation.

5. Tracking Information

Once your order has been shipped, we will provide tracking information when tracking is available.

You can use the tracking number provided in your shipping confirmation email to check the status of your shipment.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

6. Shipping Address

Please make sure that your shipping address is complete and accurate before completing your purchase.

Maple TCG is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

7. Title and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract. To the extent permitted by applicable law, title and risk of loss for such items pass to the customer upon delivery of the merchandise to the shipping carrier.

8. Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes stated above.

If we become aware that an order cannot be shipped within the applicable timeframe, we will notify the customer and provide appropriate options in accordance with applicable law.

For more information about our shipping policies, including shipping rates, estimated delivery times, or shipping-related questions, please contact Maple TCG at lai@mapletcg.com.

We will make reasonable efforts to provide accurate shipping information and assist customers with shipping-related questions or issues.